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How to Find Wheelchair Assistance in Makkah and Madinah

Performing Umrah or Hajj is a spiritually uplifting journey for Muslims, but it also requires physical endurance, especially in the sacred sites of Masjid al-Haram in Makkah and Masjid an-Nabawi in Madinah. For elderly pilgrims, individuals with disabilities, or those with temporary injuries, wheelchair assistance becomes essential to complete the rituals with ease and comfort.

Fortunately, both Makkah and Madinah have made significant strides in ensuring their holy sites are accessible for all. If you or your family member requires a wheelchair, here’s a detailed guide on how to find reliable wheelchair assistance in Haram.

1. Free Wheelchair Services in Masjid al-Haram

The Saudi government, under the General Presidency for the Affairs of the Two Holy Mosques, provides free-of-charge wheelchair services for pilgrims inside Masjid al-Haram. These services are particularly available near gates such as Gate King Abdul Aziz, Gate 74, and Gate Ajyad, among others.

  • Location: Wheelchairs are usually stationed at designated points inside or close to the Haram gates.

  • Availability: During peak Umrah and Hajj seasons, there might be long queues, so it is advisable to reach early.

  • Note: You’ll need to submit a valid form of identification (such as your passport copy or ID) as a temporary deposit to borrow the wheelchair.

2. Hiring Electric Wheelchairs at Masjid al-Haram

For those who prefer more independence and ease of movement, electric wheelchairs and carts are available for rent on specific floors of the mosque, especially the first and second levels of the Mataf area.

  • Where to Rent: Go to the designated electric cart counter on the upper floors of the Haram.

  • Cost: Prices typically range from SAR 50 to SAR 100 depending on the duration and distance (e.g., just Tawaf or Tawaf + Sa’i).

  • Payment Method: Most counters accept cash and electronic payments.

These carts are a great option for pilgrims who cannot push a manual wheelchair or don’t have someone to assist them.

3.Booking Private Wheelchair Assistance (Mutawif Services)

If you need dedicated help for the entire Umrah journey—from Tawaf to Sa’i—many agencies in and around the Haram offer Mutawif services. A Mutawif is a trained helper who guides and assists pilgrims during their rituals.

  • Services Include: Wheelchair provision, pushing assistance, ritual guidance, and sometimes even interpretation of supplications.

  • Where to Find: Booths are often found outside the mosque gates or through your hotel concierge.

  • Pricing: Charges depend on the distance and the services required. Be sure to confirm the cost beforehand to avoid misunderstandings.

4. Bringing Your Own Wheelchair

If you or your loved one needs continuous mobility support during the trip, bringing your own wheelchair is also a good option. Airlines usually allow passengers to carry wheelchairs for free, and many airports in Saudi Arabia are equipped with ramps and elevators for easy access.

  • Airport Support: On arrival in Jeddah, Madinah, or Riyadh, airport staff offer wheelchair assistance. Request it at check-in or pre-book it during ticket purchase.

  • Hotels: Most hotels near Haram are wheelchair-accessible and offer ramps, elevators, and rooms designed for disabled pilgrims.

5. Using Mobile Apps and Government Services

The Tawakkalna Services App and Nusuk App, launched by Saudi authorities, have integrated some accessibility features and allow users to register for services during Umrah and Hajj. Although not all services can be booked online yet, these platforms are expanding their support functions.

  • Tip: Ask younger companions or hotel staff to help you navigate the app if you’re unfamiliar with smartphones.

6. Wheelchair Zones and Paths in the Haram

To ensure smooth mobility for wheelchair users, both Masjid al-Haram and Masjid an-Nabawi have special lanes and elevators designated for wheelchair use.

  • Mataf Area: On the upper floors of the Kaaba courtyard, there’s a specific circular path for wheelchair-bound pilgrims to perform Tawaf.

  • Sa’i Area: Between Safa and Marwah, a clear path for wheelchairs is marked and slightly elevated, making the journey easier.

Security and volunteers are also available throughout the premises to offer directions and help if you are unsure about where to go.

7. Tips for Managing with a Wheelchair in Haram

  1. Plan Ahead: If you’re traveling during peak seasons like Ramadan or Hajj, expect crowds. Arrive at least an hour early for prayers or rituals.

  2. Hydration and Comfort: Carry water and a light snack if needed, especially for the person in the wheelchair. Long durations can be tiring.

  3. Accompanying Helpers: If possible, always have a family member or companion along, even if you’re hiring a Mutawif.

  4. Stay on Designated Paths: This ensures safety, avoids crowd congestion, and ensures smoother movement.

8. Wheelchair Services at Masjid an-Nabawi (Madinah)

The Prophet’s Mosque is also well-equipped with wheelchair assistance. Ramps, elevators, and wide prayer spaces allow wheelchair users to participate in prayers and visit Rawdah when slots are available.

  • Free Use: Basic manual wheelchairs are provided without cost.

  • Rental Services: Limited in comparison to Makkah but available at nearby medical stores or through hotel arrangements.

Final Thoughts

Wheelchair assistance in Haram is thoughtfully managed to ensure that every pilgrim, regardless of age or ability, can fulfill their religious obligations with dignity and ease. Whether you choose to bring your own wheelchair, borrow one from the mosque, or hire a helper, rest assured that accessibility is a priority at the holy mosques.

Planning ahead, knowing your options, and seeking guidance from official sources can make a world of difference during your spiritual journey. May your Umrah or Hajj be safe, smooth, and spiritually fulfilling.